Comply HQ is committed to satisfying the requirements of its customers and to the continual improvement of its services.
Comply HQ maintain processes and systems appropriate to their area of operations with the objective of providing the framework and platform to:
- consistently and predictably supply services that meet customer needs and expectations in a timely and efficient manner;
- ensure a consistently high standard of quality is maintained in all endeavours;
- conform to relevant specifications, statutory and regulatory requirements, supply agreements, contractual requirements; and
- maintain workplaces and environments where continuous improvement in our systems, products, and services is embraced.
In meeting these objectives, our Quality Management Systems which are based on the requirements of ISO 9001:2015 are implemented and maintained, enabling us to:
- adopt a comprehensive and concise review process that determines the needs of our customers and to work consistently to meet those needs in full and on time;
- work with suppliers in order to assist them in providing us with quality products/services;
- · establish appropriate quality objectives, specific performance expectations, and Key Performance Indicators to ensure we meet our objectives;
- ensure our personnel are clearly briefed and trained, and are provided the appropriate resources necessary to deliver our quality objectives at all times;
- perform regular reviews, identify opportunities, and resolve problems expeditiously;
- continually improve our processes and management systems through the application;
- · establish processes which provide timely and accurate information to our customers, management and personnel on the quality of the products and services provided by us;
- verify the capability and efficiency of our management and control systems through a comprehensive and concise review process and through qualified independent third parties where certification is required; and
- observe and comply with all statutory and regulatory requirements.
Comply HQ is commitment to quality and is aimed to ensure our staff and contractors understand and are competent in their role, demonstrate a relentless commitment to the achievement of our objectives, and provide quality products and services that consistently and reliably satisfy the needs of customers, all of which are fundamental to Comply HQ’s successful future.